The call you miss at 11pm
is a case someone else signs at 11:05.

At 2am it's a mother whose son was just arrested.

Riley answers that call too. She tells the caller she's an AI assistant in her first sentence, takes only the facts your office needs to open the file — and is instructed never to ask for the one thing that could hurt the person on the phone: their account of what happened.

• She never asks what happened. Not what they did, not their side of it. If the caller starts telling the story, she interrupts and asks them to save it for the attorney, then goes back to the basic facts. That is a hard rule in her instructions, not a preference: the story belongs in your office, not on an intake call.
• She warns about the jail phone. If she can tell the call is coming from a jail or detention facility phone, she says out loud that those calls are usually recorded by the facility, and asks the caller not to discuss the case on that line.
• Our line is recorded too — and we say so. Riley tells every caller in her first sentence that she is an AI and that the call is recorded. Every call we answer is recorded and transcribed and kept for up to 12 months, exactly as our privacy policy and terms describe. That is precisely why she refuses to take the story: what she never asks for is never on a recording. If a caller volunteers it anyway, it is on the recording — which is why she interrupts.
• She gets the facts you need to open the file: who is charged, where they are being held, the charge as it reads on the paperwork, the court date if there is one — plus a callback number she reads back digit by digit.
• No bail talk. No sentence talk. No advice. She never discusses bail or bond, never guesses at a fine, a plea or what usually happens, and never coaches a caller about their case. The only thing she ever says about talking is: save it for your attorney.
• She books the consultation with whoever can actually come to it. Calling for someone who was arrested — a mother, a spouse, a friend? She runs the full intake and books it on your Google Calendar. Is the caller the person still in custody? She does not book a time they cannot keep: she takes their details and the contact of someone on the outside, and marks it urgent. Either way your office gets her full notes by text message the moment the call ends.
• English and Spanish — she answers in the language the caller uses and runs the same intake either way, at no extra cost.